Returns and right to cancel

How to cancel a purchase

Let us know within 14 days of receiving the item. The easiest way is to email hej@julvarmen.se with your order number. You can also use the standard cancellation form from the Swedish Consumer Agency (Konsumentverket).

1. Email us your order number and which items it concerns.
2. Pack the item well, ideally in its original packaging.
3. Send it to the address in our reply within 14 days of telling us you are cancelling.

Return postage

You pay the return postage yourself when you cancel a purchase. For faulty goods claims we always pay the postage.

Refund

We refund the full amount including the original delivery cost, no later than 14 days after you told us you are cancelling. We may hold back the refund until we have received the item or you have shown that it has been sent. The money comes back the same way you paid.

Condition of the item

You may examine the item as you would in a shop. If it has been used more than that, for example a washed blanket, we may make a deduction for the loss in value.

Cancellation form

You do not need to use a form, an email is enough. If you would still like to use one, the Swedish Consumer Agency’s standard cancellation form is at konsumentverket.se.