In short
- We use your details to send your order and answer your questions.
- We never sell your details.
- Newsletters and ads only if you have said yes.
- You can ask us at any time to show or delete what we have stored.
Data controller
Julvärmen is responsible for processing your personal data. Send any questions to hej@julvarmen.se.
What we store and why
| Data | Why | Legal basis | How long |
|---|---|---|---|
| Name, address, email, phone, order | Sending your order, receipt, customer service | Contract | Seven years under the Swedish Bookkeeping Act |
| Email for newsletters | The Advent letter and offers | Consent | Until you unsubscribe |
| How you use the site | Statistics and ads | Consent via cookie settings | See Cookie policy |
| Messages to customer service | Replying to you | Legitimate interest | For as long as your case needs |
Who we share with
We only share what is needed with those who help us run the shop: Shopify (shop platform), Klarna and card acquirers (payment), the carrier that delivers the parcel and, if you have said yes, Meta and Google (ads and statistics). Some of them process data outside the EU on the basis of the European Commission’s standard contractual clauses.
Your rights
You have the right to know what data we hold about you, to have errors corrected, to have your data erased, to restrict or object to processing and to receive your data in a machine-readable format. Email us and we will reply within one month.
If you are not happy with how we handle your data, you can complain to the Swedish Authority for Privacy Protection (IMY), imy.se.
Questions about this?